The customer support that you can receive from your hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you have some technical trouble with a current account. Prompt and correct info about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual web hosting supplier not from a reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it's very likely that you'll wait for a couple of days to receive a reply to any query, thus your sites may remain offline for quite a while. In comparison, a company which offers different options for communication and has a support crew that is available all the time will assist you to right away and help you decrease or fully avoid any downtime and prospective losses.

24/7 Customer Support in Hosting

We offer 24/7 billing, customer and technical support for all of our hosting plans. Even if you are not our customer yet and you have some questions, we will give you a hand right away and provide you with the necessary information, to give you a choice to make the best decision when you get your new hosting account. We are available any time, including holidays and weekends, and we provide you with various options for communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have a couple of telephone numbers globally, so you will be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget all about waiting for days to get support for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available constantly and so will we. With numerous contact options, you'll be able to select the most convenient way to get in touch with us and inquire about our services in case you do not have an account yet, or get support in case you are already among our customers. You will be able to call us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour reply time warranty, even though it rarely takes more than 20 minutes to get assistance regardless of the nature of the problem. Using our customer and tech support services, we are available for you anytime you need us, not several days later.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we offer features 24/7 customer and technical support, so in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to contact us at any time, even weekends and holidays. For your convenience, we provide different methods of communication - phone support with several local numbers around the world, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems since it is much easier to monitor what is going on. The maximum warranted reply time for all e-mail messages and tickets is one hour, but it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we provide, our admins will also help you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server through us, you'll be able to contact us at any time using various channels and the max time that you'll have to wait for a reply is approximately one hour, so you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you'd like to learn more about our web hosting services before you order, you may also employ our live chat or you can call one of the local numbers that we have in several countries around the globe. In case you're looking for assistance with third-party software that you are unable to deploy or run properly, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.