Service Uptime Guarantee in Hosting
We guarantee 99.9% service uptime for each hosting account on our web servers. We use a high-tech cloud web hosting platform where each and every part of the hosting service is addressed by a separate set of web servers, so if one machine fails, the remaining ones in the cluster are going to take over immediately. The cloud platform also lowers the overall load significantly, therefore the hosting service is considerably more stable in comparison with a service where everything runs on just a single machine and your sites will perform in the best possible way. We also have redundant Internet lines and diesel backup generators to be sure that your internet sites will remain online no matter what. Hardware and software firewalls ensure the proper performance of your machines in case of DDoS attacks whereas in the case of any software trouble, we have administrators monitoring the servers 24/7.
Service Uptime Guarantee in Semi-dedicated Servers
Our semi-dedicated server packages come with a 99.9% uptime warranty. As a matter of fact, you won't detect any downtime or service interruptions at all due to the fact that we use an innovative cloud platform and instead of managing everything on just a single server like most companies do, we have independent clusters of web servers that deal with every single service - files, e-mails, CP, databases, etcetera. We've got a custom load-balancing system, so our hosting service is far more stable than what you'd ordinarily find available on the market. To make sure that nothing will disturb the work of your Internet sites, our web server facilities have diesel powered backup generators and a few separate Internet providers. We also have software and hardware firewalls to prevent DDoS attacks and admins keeping track of the web servers 24/7 to deal with any software issue that may appear.
Service Uptime Guarantee in VPS Servers
When you buy a Virtual Private Server through us, we warrant that the physical hosting server your account is created on will be working a minimum of 99.9% of the time. While we cannot control what you do with your VPS and what you set up on it, we will make certain that the main machine will work 24/7 without any disturbances. Our facilities have redundant Internet providers as well as backup power generators to ensure the continuous work of all machines placed there. If there is a difficulty with any virtual server on the physical one, we have a crew of expert professionals to resolve it in a very timely manner and to make sure that the other VPS server accounts in that hosting server aren't going to be affected. We use only new, thoroughly tested hardware components for all of the web servers where new virtual accounts are created.
Service Uptime Guarantee in Dedicated Servers
While we can't control what you do with your dedicated server, what offline software and / or script-driven apps you set up on it or how often you reboot it, we can guarantee that it will be accessible at least 99.9% of the time. Your hosting server is going to be located in our state-of-the-art facility in the core of Chicago and its uptime and accessibility will be guaranteed by powerful diesel backup generators and a number of Internet providers, so no outages or other infrastructural troubles will affect the proper operation of your sites at any time. Our professional group of system administrators will make sure that if your server freezes for some reason, it's going to be rebooted promptly. To prevent any chance of failures, we are going to give you a server with new and carefully tested hardware components to be certain that all of your sites are up and running no matter what.