In case you have purchased a web hosting plan and you have certain questions with regards to a given function/feature, or if you’ve experienced a certain challenge and you require help, you should be able to touch base with the respective customer service team. All web hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, since the most effective way to solve a problem most often is to use a ticket. This model of correspondence makes the responses sent by both sides easy to track and permits the tech support engineers to escalate the situation in case, for instance, an admin has to interfere. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you need to use no less than 2 separate accounts to contact the client service staff and to actually administer the hosting space. Incessantly switching between the accounts might be a burden, not to mention the fact that it takes a very long period of time for most hosting providers to answer the tickets themselves.

Integrated Ticketing System in Hosting

In contrast to what you may find with many other hosting companies, the support ticket system that we’re using with our hosting plans is an indivisible part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to memorize different sign-on names and passwords, since you will be able to manage both your tickets and the web hosting account itself from one location. So, in case you have an inquiry or bump into a complication, you can touch base with our client care team members on the spur of the moment. Our system offers a smart search option. This suggests that even if you’ve opened a ton of tickets through the years, you will be able to find the one that you want without hassles. On top of that, you can see knowledge base guidelines for fixing common obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated plans, which implies that you will not need some other platform to get in touch with our help desk team – you can do it on the spot the moment you run into a challenge. Submitting a new ticket requires a couple of clicks and finding an older one is just as easy. Using our intelligent search functionality, you can swiftly find any ticket that you’ve opened in the past. You can submit a ticket at any given moment as our client support staff representatives are at your disposal 24-7 and respond in no more than one hour, even though it rarely takes this much to obtain assistance. With Hepsia, you will have everything in a single location and you can forget about going through two or more platforms to fix a simple problem.