A live chat is one of the many methods of communication offered by some hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is faster compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a telephone call with a representative. In addition, if the issue that you have requires some time to be examined and dealt with, you'll be able to do something different meanwhile rather than just waiting, like you would have to do when you call. Also, you can employ a live chat support service free of cost provided that you have world wide web access even when your website hosting supplier is situated in another country and they don't have a local phone number you can call.

Live Chat Support in Hosting

As we believe that various troubles are usually resolved if you chat with a live person, we offer a live chat service for all our prospective and active customers. The chat is available every single day and our customer care agents can assist you with a variety of questions and situations. In case you aren't our customer yet, you are able to find out more about our hosting packages and the web hosting platform in general to be certain that your sites will run efficiently on our servers. In case you already have an account and you've got some questions or you experience any kind of troubles with some of our services, you'll be able to join us on our live chat and we will supply you with the needed details or assist you to troubleshoot the issue. You will have to open a trouble ticket for certain troubles that require more time or the assistance of a system administrator, still for a variety of basic issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with our semi-dedicated plans, you're able to find the answers for any questions you may have or have lots of issues dealt with quickly. Our chat service is accessible each and every day, thus you will be able to get in touch with a representative even on holidays and weekends. In case you're not sure which plan is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may come on the live chat before buying anything. In case you are an active customer, you will be able to find more details about billing issues, account settings as well as a variety of common technical troubles you may experience, let's say in case you are unable to install an email account in a client on your personal computer. The live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.