If you’ve ever got any questions connected with your web hosting package or you experience a problem with your sites, you’ll have to touch base with the respective hosting company’s tech support team. It may not make a difference how soon they’ll answer if you have an enquiry of a generic nature, but an issue such as a messed up software application update, for instance, may result in your site becoming damaged or invisible on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperational. In case you offer services or goods online, any outage will affect your site in an unfavorable way and you can lose current or potential customers. Lots of web hosting providers, especially resellers, answer e-mails and tickets within twenty four hours, but in the e-world that’s way too long, as visitors will hardly ever come back to a website that is not functioning correctly over a prolonged time period.

One-Hour Response Guarantee in Hosting

Our hosting plans come bundled with a sixty-minute response time guarantee, which implies that no matter what inquiry or difficulty you may have, we will always be there to lend a hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our tech support team representatives are available 24/7, even on national holidays and weekends, which goes to say that you’ll receive immediate support at all times. We understand how costly time can be, so by the time we reply to your email or trouble ticket, we’ll have examined the matter and, if we haven’t worked out a solution, we’ll give you more information about what you need to do on your end, if the circumstances demand it. With our support services, you can rest assured that there will be someone to assist you instantly, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we know just how vital it is to get quick assistance, we guarantee that you won’t ever have to wait around for more than sixty minutes to obtain an answer to any trouble ticket that you send via your semi-dedicated server CP. As it is, you will rarely need to wait for more than twenty to thirty minutes and this applies to any inquiry irrespective of its nature – technical, general or billing. Plus, our technical and client support staff will be at your service around the clock, which goes to say that even if you submit a ticket during national holidays, you’ll always receive a fast response, which will contain the answer to a question, the solution to an obstacle or the info required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to waste an entire day awaiting an answer like you would with plenty of other web hosting providers.