Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Each assistance request you submit to us will be replied to within maximum 60 min. If your trouble ticket or e–mail needs additional assistance from an administrator, we will timely forward it and leave a note to notify you that your matter is being worked on. If you take advantage of the Managed Servers package, any of the server management tasks included there will be carried out at a time that suits you.
A First–Rate Customer Support Service
We will be at your disposal 24/7/365 to answer any enquiries that you may have related to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance tackling server management tasks, you can examine our Managed Servers package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is equipped with our free–of–charge Website Control Panel, which offers an in–depth knowledge base plus a selection of instructional video tutorials. Whenever you need assistance with the Website Control Panel, just click on the Videos or Help buttons situated in the top right corner.