Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Resolution Guarantee

  • Each ticket you post to the customer help Department will be replied to in up to one hour. All basic questions will be solved immediately. Yet, if the service inquiry you have sent requires the aid of a skilled technician, we will send the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Qualified Client Assistance Service

  • We give you round the clock customer assistance via a lightning fast ticketing program incorporated into your Control Panel. You can contact us all the time about any of the packages that come pre–configured on the virtual server, which include the desired Linux OS, the server administration panel and our custom designed Website Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • In the Website Control Panel that will come free–of–charge with the virtual server, you can easily find an informational Help zone, which includes all you need to learn about monitoring your sites and programs. We have introduced a range of how to articles and video training that show the essential website managing responsibilities in an understandable form.